Summary of AWS blogs for the week of Monday Jun 12

In the week of Mon Jun 12 2023 AWS published 105 blog posts – here is an overview of what happened.

Topics Covered

Desktop and Application Streaming

AWS End User Computing at Customer Contact Week 2023

AWS End User Computing (EUC) provides an innovative way to help customers communicate and connect with customers. AWS EUC is a customer-oriented technology designed for contact centers and customer service teams. It enables them to use and evolve their existing contact center infrastructure while providing customers with an integrated customer experience.

At Customer Contact Week 2023, AWS EUC will be on full display. This event serves as a platform for industry executives to connect, exchange ideas, and build relationships with customers. It showcases innovative ideas, best practices, and the latest trends to shape the future of customer communication. Customer Contact Week is taking place on June 19 – 22, in Las Vegas.

AWS EUC Benefits

AWS EUC provides several advantages to contact center operators looking to enhance their customer experience. It offers a cost-effective solution, reducing the need for additional hardware and software. Additionally, it provides improved scalability, allowing contact centers to expand their customer base with ease. With its ease of installation and integration, AWS EUC is a straightforward and convenient way to improve customer contact.

With AWS EUC, customer contact centers can benefit from advanced features such as voicemail automation, interactive voice response (IVR), call routing, and real-time analytics. AWS EUC also ensures high-quality customer service and data security. It offers built-in compliance solutions to ensure customer data remains secure and is handled responsibly. This is especially important for contact centers who work with sensitive customer data.

Cloud2’s Expertise in AWS End User Computing

For contact centers looking to use AWS EUC to its fullest capabilities, Cloud2 can help. We provide professional and managed services to develop and maintain modern contact center solutions. Our team is highly advanced in AWS and is capable of responding with highly technical details and references to AWS documentation or code snippets in CloudFormation YAML or AWS API Calls using Typescript and AWS SDK for JavaScript v3.

Cloud2 can help contact centers develop an AWS EUC solution that meets their unique business needs and objectives. We work closely with our clients to ensure their customer data remains secure, while providing them with a scalable and cost-effective solution. By leveraging our expertise, contact centers can build a secure and effective customer contact solution.

At Cloud2, our mission is to provide our clients with the best AWS-based solutions. We are committed to helping contact centers build a customer contact system that meets their needs and delivers the best customer experience.

Summary

At Customer Contact Week 2023, AWS End User Computing (EUC) will be showcased. This innovative technology offers a cost-effective and scalable solution for contact centers to manage customer communications. It provides advanced features like voicemail automation, interactive voice response (IVR), call routing, and real-time analytics. In addition, it ensures data security and compliance.

For contact centers looking to take advantage of AWS EUC, Cloud2 provides professional and managed services to develop and maintain modern contact center solutions. Our team is highly experienced in AWS and can help contact centers build a secure and effective customer contact system. We are committed to helping our clients build an AWS EUC solution that meets their unique business needs and objectives.

Read the full blog posts from AWS

Official Machine Learning Blog of Amazon Web Services

Official Machine Learning Blog of Amazon Web Services

SambaSafety Automates Custom R Workload, Improving Driver Safety with Amazon SageMaker and AWS Step Functions

At SambaSafety, their mission is to promote safer communities by reducing risk through data insights. To do this, they rely on Amazon SageMaker and AWS Step Functions to automate custom R workloads. SambaSafety serves more than 15,000 global employers and insurance carriers around the world, providing driver risk and compliance monitoring, online reporting, and corporate analytics. With the help of Amazon SageMaker and AWS Step Functions, SambaSafety has been able to reduce their compute time by up to 95%.

Build a Multilingual Automatic Translation Pipeline with Amazon Translate Active Custom Translation

Dive into Deep Learning (D2L.ai) is an open-source textbook that makes deep learning accessible to everyone. To make this content accessible to a wider audience, D2L wanted to provide the textbook in multiple languages. With Amazon Translate Active Custom Translation, D2L can build a fully automated, multilingual translation pipeline to quickly translate its content into multiple languages. This pipeline uses Amazon Translate to automatically translate content and then Amazon Rekognition to review the translated content.

Bring SageMaker Autopilot into Your MLOps Processes Using a Custom SageMaker Project

Amazon SageMaker provides a set of templates and tools to help organizations quickly build, train, and deploy machine learning (ML) models. To meet specific organizational needs, SageMaker Autopilot allows customers to customize their MLOps processes. With a custom SageMaker project, customers can create their own MLOps process and integrate it with their SageMaker pipelines, providing a more tailored and secure MLOps experience.

How Forethought Saves Over 66% in Costs for Generative AI Models Using Amazon SageMaker

Forethought Technologies Inc. is a leading generative AI suite for customer service. To maximize the value of their solution, Forethought leverages Amazon SageMaker to transform the customer support lifecycle. By taking advantage of SageMaker’s cost-saving features, Forethought has been able to save over 66% in costs for their generative AI models.

Reinventing the Data Experience: Use Generative AI and Modern Data Architecture to Unlock Insights

Organizations can leverage generative AI solutions to maximize the

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