Service Descriptions

Read more on our managed service components

KeyCore Managed Services consists of many individual service components in individual configurations. Below is a description on each component.

Application Configuration is the process of configuring software applications to meet the specific needs and requirements of an organization.

Our ITIL-based Application Configuration service is designed to ensure that your software applications are configured to meet your specific needs and requirements. We will work with you to identify and assess your configuration needs, and will develop and implement a plan to configure your applications accordingly.

This may involve tasks such as setting up user accounts, configuring application settings, and integrating applications with other systems or networks. We will also work with you to identify and implement best practices for application configuration, in order to improve the efficiency and effectiveness of your applications.

Our ITIL-based Application Configuration service is an ongoing process, with the goal of continuously improving the way that your software applications are configured. We will work closely with you to ensure that your applications are configured to meet your specific needs and requirements, in order to support your business needs.

Application Monitoring is the process of monitoring the performance and availability of software applications, in order to identify and address any issues that may arise.

Our ITIL-based Application Monitoring service is designed to ensure the performance and availability of your software applications. We will use a range of tools and techniques to monitor your applications for potential issues, including monitoring for errors, performance bottlenecks, and resource shortages.

If an issue is detected, we will work with you to identify the root cause and develop a plan to address it. This may involve implementing fixes or workarounds, or escalating the issue to AWS support.

Our ITIL-based Application Monitoring service is an ongoing process, with the goal of continuously improving the performance and availability of your applications. We will work closely with you to identify and address any issues that may arise, in order to ensure that your applications are performing at their best.

Our ITIL-based Problem Management service is designed to minimize the impact of problems on your business by identifying, analyzing, and resolving problems as quickly as possible. When a problem is detected, our team will work with you to gather information about the issue and its impact on your business. We will then analyze the problem to determine its root cause and develop a plan to address it. This may involve implementing a fix, implementing a workaround, or escalating the issue to AWS support.

Once a plan has been developed, we will implement the solution to address the problem. This may involve making changes to your AWS infrastructure or deploying new resources. We will then monitor the situation to ensure that the problem has been fully resolved and to identify any potential issues that may arise in the future.

Our ITIL-based Problem Management service is an ongoing process, with the goal of continuously improving the quality and reliability of your IT services. We will work closely with you to ensure that problems are identified, analyzed, and resolved as quickly and effectively as possible, in order to minimize their impact on your business.

Read more on our problem management process here

Change Management is the process of controlling and managing changes to an organization's IT infrastructure, in order to minimize the risk of disruption and ensure that changes are implemented in a controlled and predictable manner.

Our ITIL-based Change Management service is designed to control and manage changes to your IT infrastructure in a controlled and predictable manner. We will work with you to identify and assess proposed changes, and develop a plan to implement those changes in a way that minimizes the risk of disruption to your business.

We will also monitor the implementation of changes to ensure that they are carried out as planned, and review the results of those changes to identify any lessons learned that can be used to improve future change management efforts.

Our ITIL-based Change Management service is an ongoing process, with the goal of continuously improving the way that changes are managed and implemented in your IT infrastructure. We will work closely with you to ensure that changes are implemented in a controlled and predictable manner, in order to minimize the risk of disruption to your business.

Cost optimization is the process of reducing the cost of an organization's IT infrastructure while maintaining or improving its performance and reliability.

Our ITIL-based Cost Optimization service is designed to help you reduce the cost of your IT infrastructure while maintaining or improving its performance and reliability. We will use a range of tools and techniques to identify opportunities for cost savings, including analyzing resource utilization, identifying underutilized resources, and recommending cost-effective alternatives.

We will work with you to implement cost-saving measures, such as optimizing resource utilization, implementing cost-effective purchasing strategies, and implementing cost-saving best practices.

Our ITIL-based Cost Optimization service is an ongoing process, with the goal of continuously identifying and implementing cost-saving measures for your IT infrastructure. We will work closely with you to ensure that your IT infrastructure is cost-effective and meets your business needs.

Infrastructure Monitoring is the process of monitoring the performance and availability of an organization's IT infrastructure, including hardware, software, and networks.

Our ITIL-based Infrastructure Monitoring service is designed to ensure the performance and availability of your IT infrastructure. We will use a range of tools and techniques to monitor your infrastructure for potential issues, including monitoring for errors, performance bottlenecks, and resource shortages.

If an issue is detected, we will work with you to identify the root cause and develop a plan to address it. This may involve implementing fixes or workarounds, or escalating the issue to AWS support.

Our ITIL-based Infrastructure Monitoring service is an ongoing process, with the goal of continuously improving the performance and availability of your IT infrastructure. We will work closely with you to identify and address any issues that may arise, in order to ensure that your infrastructure is performing at its best.

Application Operation is the process of managing and maintaining software applications on a day-to-day basis.

Our ITIL-based Application Operation service is designed to manage and maintain your software applications on a day-to-day basis. We will work with you to establish and maintain appropriate application operation procedures and protocols, and will follow those procedures to ensure that your applications are running smoothly and efficiently.

This may involve tasks such as monitoring the performance and availability of your applications, deploying patches and updates, and troubleshooting issues that may arise. We will also work with you to identify and implement best practices for application operation, in order to improve the efficiency and reliability of your applications.

Our ITIL-based Application Operation service is an ongoing process, with the goal of continuously improving the way that your software applications are managed and maintained. We will work closely with you to ensure that your applications are running smoothly and efficiently, in order to support your business needs.

Security Management is a critical component of IT service management, and is focused on protecting an organization's information, systems, and networks from potential threats.

Our ITIL-based Security Management service is designed to protect your organization's information, systems, and networks from potential threats. We will work with you to identify and assess potential risks to your IT infrastructure, and develop and implement measures to mitigate those risks. This may involve implementing security controls such as firewalls, intrusion detection systems, and access controls.

We will also monitor your IT infrastructure for potential security threats, and respond to any incidents that occur. This may involve conducting investigations, implementing fixes or workarounds, and escalating issues to AWS support as needed.

Our ITIL-based Security Management service is an ongoing process, with the goal of continuously improving the security of your IT infrastructure. We will work closely with you to ensure that your organization's information, systems, and networks are protected from potential threats, and to ensure that any incidents that occur are dealt with promptly and effectively.

Standard Change is a type of change that is low risk, follows a predetermined procedure, and has been approved in advance by all relevant parties. Standard Changes are typically used for routine, low-risk changes that are likely to be approved quickly, such as the deployment of minor software updates or the creation of new user accounts.

Our ITIL-based execution of Standard Changes service is designed to ensure that low-risk, routine changes to your IT infrastructure are carried out efficiently and effectively. We will work with you to establish procedures and protocols for the execution of Standard Changes, and will follow those procedures when a Standard Change is proposed.

This may involve tasks such as evaluating the proposed change, preparing documentation, and implementing the change in accordance with predetermined procedures. We will also monitor the implementation of Standard Changes to ensure that they are carried out as planned, and review the results of those changes to identify any lessons learned that can be used to improve future Standard Change execution efforts.

Our ITIL-based execution of Standard Changes service is an ongoing process, with the goal of continuously improving the way that low-risk, routine changes are managed and implemented in your IT infrastructure. We will work closely with you to ensure that Standard Changes are carried out efficiently and effectively, in order to minimize the risk of disruption to your business.

Infrastructure Operations is the process of managing and maintaining an organization's IT infrastructure on a day-to-day basis.

Our ITIL-based Infrastructure Operations service is designed to manage and maintain your IT infrastructure on a day-to-day basis. We will work with you to establish and maintain appropriate infrastructure operations procedures and protocols, and will follow those procedures to ensure that your infrastructure is running smoothly and efficiently.

This may involve tasks such as monitoring the performance and availability of your infrastructure, deploying patches and updates, and troubleshooting issues that may arise. We will also work with you to identify and implement best practices for infrastructure operations, in order to improve the efficiency and reliability of your infrastructure.

Our ITIL-based Infrastructure Operations service is an ongoing process, with the goal of continuously improving the way that your IT infrastructure is managed and maintained. We will work closely with you to ensure that your infrastructure is running smoothly and efficiently, in order to support your business needs.

Incident Management is the process of responding to and managing incidents (i.e., unplanned disruptions or events) that occur within an organization's IT infrastructure.

Our ITIL-based Incident Response service is designed to ensure that incidents that occur within your IT infrastructure are dealt with promptly and effectively. We will work with you to establish incident response procedures and protocols, and will follow those procedures when an incident occurs.

This may involve identifying and analyzing the root cause of the incident, implementing fixes or workarounds, and escalating the incident to AWS support as needed. We will also monitor the incident to ensure that it is fully resolved, and review the incident to identify any lessons learned that can be used to improve future incident response efforts.

Our ITIL-based Incident Response service is an ongoing process, with the goal of continuously improving the way that incidents are managed and resolved in your IT infrastructure. We will work closely with you to ensure that incidents are dealt with promptly and effectively, in order to minimize the impact on your business.

Read more on our Incident Management process here

Security Response is the process of responding to and managing security incidents (i.e., events that pose a threat to an organization's information, systems, or networks) in a timely and effective manner.

Our ITIL-based Security Response service is designed to ensure that security incidents that occur within your IT infrastructure are dealt with promptly and effectively. We will work with you to establish security response procedures and protocols, and will follow those procedures when a security incident occurs.

This may involve identifying and analyzing the root cause of the incident, implementing fixes or workarounds, and escalating the incident to AWS support as needed. We will also monitor the incident to ensure that it is fully resolved, and review the incident to identify any lessons learned that can be used to improve future security response efforts.

Our ITIL-based Security Response service is an ongoing process, with the goal of continuously improving the way that security incidents are managed and resolved in your IT infrastructure. We will work closely with you to ensure that security incidents are dealt with promptly and effectively, in order to minimize the impact on your business.

Patch Management is the process of identifying, testing, and deploying patches (i.e., software updates) to an organization's IT infrastructure in a controlled and predictable manner.

Our ITIL-based Patch Management service is designed to ensure that your IT infrastructure is kept up-to-date with the latest patches and software updates. We will work with you to identify and assess patches that are relevant to your infrastructure, and develop a plan to test and deploy those patches in a controlled and predictable manner.

We will also monitor the deployment of patches to ensure that they are carried out as planned, and review the results of those deployments to identify any lessons learned that can be used to improve future patch management efforts.

Our ITIL-based Patch Management service is an ongoing process, with the goal of continuously ensuring that your IT infrastructure is kept up-to-date with the latest patches and software updates. We will work closely with you to ensure that patches are deployed in a controlled and predictable manner, in order to minimize the risk of disruption to your business.

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